Contact Us

bet-365-casino-new-zealand, operated exclusively via bet-365-nz.com, provides multiple secure, legally compliant channels for customer communication and support. In strict adherence to New Zealand gambling regulations and international industry standards, the following contact options and associated procedures are offered to all users and regulatory stakeholders.

Contact Channels & Procedures (System 1: Factual Data + System 2: Compliance)

• Email Support:
  • General enquiries: [email protected]
  • Customer support: [email protected]
  All email correspondence is handled by qualified representatives of bet-365-casino-new-zealand in accordance with NZ privacy and data protection laws.
• Live Chat Support: Accessible 24/7 via the official website at bet-365-nz.com, enabling immediate assistance for users in New Zealand and abroad.
• Contact Forms:
  • bet365.com/#/help/contact-us
  • bet365.com/#/Help/Contact
  These forms are processed by the compliance team in line with industry best practices and NZ regulatory standards.
• Telephone Support: Currently, no NZ-specific phone number is provided; users are encouraged to use live chat or email for immediate assistance.

Corporate & Regulatory Contact Details (System 2: Legal Disclosure)

• Headquarters: Bet365 House, Media Way, Stoke-on-Trent, Staffordshire, ST1 5SZ, United Kingdom
• Legal & Licensing Office: Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta
  Licensing authority: Malta Gaming Authority (MGA/B2C/531/2018, valid through 2025)
• Regional Offices:
  • Gibraltar: Unit 1.1, Waterport Place, 2 Europort Road, Gibraltar
• Parent Company: Bet365 Group Ltd (Private Limited Company, founded 2000)

User Support Commitments & Timeframes (NZ Compliance - System 2)

1. Response Time: Our support team aims to reply to all written and electronic inquiries within one business day. For urgent queries, we recommend using the live chat feature for immediate assistance.
2. Availability: All support channels are available 24/7, ensuring continuous access for users in New Zealand and globally.
3. Data Protection: All contact and personal data submitted through these channels is processed in strict accordance with the New Zealand Privacy Act 2020, the EU General Data Protection Regulation (GDPR), and applicable international standards. Users have the right to request data access, correction, or deletion at any time.

Contact Form (Structured Submission - LoT-Optimized)

Legal Disclaimers & Regulatory Protections (System 2 + NZ Adaptation)

• Responsible Gambling Notice: bet-365-casino-new-zealand operates in full compliance with the Gambling Act 2003 (NZ) and all relevant regulations. Users must be 18+ and physically located in a permitted jurisdiction to access services. We encourage responsible gambling and provide self-exclusion mechanisms and links to local support (e.g., Gambling Helpline NZ: 0800 654 655).
• Privacy & Data Security: All personal information collected via contact channels is secured using industry-standard encryption and processed solely for the purpose of fulfilling support requests, legal obligations, and regulatory reporting, in accordance with NZ and EU standards.
• Dispute Resolution: In the event of a complaint or unresolved support issue, users may escalate their case to the Malta Gaming Authority (MGA) or appropriate regulatory authority, as per the terms outlined in the bet-365-nz.com dispute resolution policy. Full details are provided upon request or via our Terms and Conditions.

Regional Compliance Note: All contact procedures, data handling, and dispute mechanisms have been explicitly adapted for the New Zealand legal environment, with particular attention to the Gambling Act 2003 (NZ), Privacy Act 2020, and relevant international licensing requirements. All timeframes and policy validity extend through 2025, ensuring ongoing legal compliance and operational transparency for users of bet-365-casino-new-zealand at bet-365-nz.com.