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Terms & Conditions

OBSERVE: Key operational and legal terms are clearly defined to ensure user understanding and regulatory compliance.

EXPAND: Definitions encompass both explicit and implicit terms critical for legal certainty.

REFLECT: Clear terminology establishes the foundation for subsequent obligations and rights.

Account Registration

Eligibility and Verification

  • Minimum Age: You must be at least 18 years old to register or use any gambling services. bet-365-casino-new-zealand reserves the right to require proof of age at any time and will suspend or close Accounts found to be accessed by minors.
  • Identity Verification (KYC): During registration and at any time thereafter, Users must provide accurate personal information and supporting identification documents (e.g., government-issued ID, proof of address) to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. Accounts may be suspended until verification is complete.

User Obligations

  • Accurate Data: Users are responsible for providing and maintaining truthful and up-to-date information in their Account profile. False or misleading information may result in Account suspension or closure.
  • Password Security: Users must maintain the confidentiality of Account credentials and are solely responsible for all activity conducted under their Account. Unauthorized account access must be reported immediately to [email protected].

Regional Compliance Note: New Zealand regulations require strict age verification and ongoing KYC procedures. bet-365-casino-new-zealand implements robust controls in accordance with the Gambling Act 2003 and international AML standards.

OBSERVE: Registration and eligibility requirements are explicitly stated and reinforced by regulatory mandates.

EXPAND: Implicit obligations regarding ongoing data accuracy and user diligence are incorporated.

REFLECT: Section ensures both user protection and operator compliance obligations are met.

Betting & Gameplay Rules

General Betting

  • Types of Bets: Users may place a variety of bets (e.g., slots, table games, live dealer) as offered on bet-365-nz.com. Each game is subject to its specific rules, which are accessible via the game interface.
  • Minimum/Maximum Bets: The Operator sets minimum and maximum betting limits for each game. These limits are displayed within the respective game and may be adjusted at any time in accordance with regulatory requirements and risk management policies.
  • Bet Placement: A bet is deemed accepted only when confirmed by the Operator's systems. All bets are final and cannot be cancelled or modified once accepted, except in cases of technical error or regulatory obligation.

Live Casino & User Conduct

  • Live Casino: Users must adhere to the specific conduct rules of all live casino games, including respectful interaction with dealers and other players. Any form of abusive language, harassment, or disruptive behavior is strictly prohibited.
  • Fraud & Cheating: Any attempt to cheat, collude, manipulate game outcomes, or exploit system vulnerabilities will result in immediate Account suspension, forfeiture of winnings, and potential legal action.

OBSERVE: Explicit betting mechanics and conduct standards are presented.

EXPAND: Implicit procedural and behavioral expectations are detailed to preempt user disputes.

REFLECT: Section protects game integrity and user experience in accordance with NZ and MGA standards.

Bonus Terms

  1. Bonus Activation & Wagering: Bonuses are subject to activation requirements (e.g., minimum deposit, opt-in) and wagering conditions, which must be met within specified timeframes (typically within 30 days of receipt, unless otherwise stated). Failure to fulfill wagering requirements within the stipulated period will result in bonus forfeiture.
  2. Prohibited Actions: Abuse of bonus offers, including attempting to circumvent restrictions, participating in collusive betting, or engaging in minimal-risk wagering strategies, is strictly forbidden and may result in Account suspension and loss of bonus funds.
  3. Game Restrictions: Not all games contribute equally to wagering requirements. A list of excluded or restricted games is available in each promotion's terms. Bets placed on such games may not contribute toward the wagering requirement.
  4. Combining Promotions: Unless expressly permitted, Users may not combine multiple promotions or bonuses. Only one active bonus may apply to an Account at any given time unless otherwise specified in the promotional terms.

Legal Obligation: All bonus programs and promotions are administered in accordance with New Zealand gambling law, MGA regulations, and internal risk controls. Misuse may result in exclusion from future promotions and reporting to regulatory authorities.

OBSERVE: All key bonus terms and user obligations are detailed.

EXPAND: Implicit compliance expectations and operator rights are incorporated.

REFLECT: Section ensures bonus offers are transparent, fair, and legally compliant.

Payments & Withdrawals

Deposit Methods & Limits

  • Accepted Methods: Users may deposit funds via approved methods, including major credit/debit cards, e-wallets, and bank transfers. Cryptocurrency deposits may be accepted if permitted by law and displayed on the deposit page.
  • Limits: Minimum and maximum deposit limits apply and are displayed on the payments page. Deposits must originate from payment methods registered to the User's name.

Withdrawals & Fees

  • Processing: Withdrawals are processed to the original deposit method where possible, subject to KYC verification. Standard processing times are up to 72 hours, but may vary based on payment provider and additional verification requirements.
  • Limits & Fees: Withdrawal limits and any applicable fees are disclosed prior to transaction completion. The Operator reserves the right to delay or refuse withdrawals pending completion of security or regulatory checks.

Refunds & Bonus Reversals

  • Refunds: Refunds of deposits, bets, or bonuses are at the Operator's sole discretion and only in exceptional circumstances (e.g., technical error, system malfunction). Wagers placed in error due to technical issues may be voided and the stake returned.
  • Bonus Reversal: The Operator may reverse bonuses or winnings derived from breach of bonus terms, fraud, or technical manipulation.

Regional Compliance Note: All financial transactions are conducted in accordance with the Financial Transactions Reporting Act 1996 (NZ) and AML/CFT Act 2009, and are subject to monitoring and reporting as required by law.

OBSERVE: Payment processing rules, user obligations, and legal protections are clearly stated.

EXPAND: Section addresses implicit requirements for KYC, error handling, and regulatory reporting.

REFLECT: Content ensures secure, transparent, and legally compliant financial operations.

Limitation of Liability

  1. Operator Obligations: bet-365-casino-new-zealand, via bet-365-nz.com, commits to providing fair games, accurate results, and secure operations, as required by all relevant licensing authorities.
  2. Exclusions: The Operator is not liable for losses due to technical failures, force majeure, network interruptions, user hardware or software issues, or errors outside its direct control.
  3. Maximum Compensation: In no event shall the Operator's liability exceed the amount of the bet or wager placed by the User. The Operator is not liable for indirect, incidental, or consequential damages.

Legal Disclaimer: Nothing in these Terms limits statutory rights under New Zealand law or excludes liability for fraud or willful misconduct by the Operator.

OBSERVE: Operator's obligations and liability limits are clearly defined.

EXPAND: Implicit statutory protections are referenced for user assurance.

REFLECT: Section balances operator protection with user rights under NZ law.

Intellectual Property Rights

  • Ownership: All content, software, and materials on bet-365-nz.com, including but not limited to logos, graphics, text, and proprietary software, are the exclusive property of the Operator or its licensors.
  • Restrictions: Users may not copy, reproduce, distribute, modify, or create derivative works from any website materials without the prior written consent of the Operator.
  • Copyright Notice: Unauthorized use of intellectual property may result in civil or criminal liability under applicable law.

OBSERVE: Intellectual property rights are stated explicitly.

EXPAND: Notice of enforcement and user restrictions is included.

REFLECT: Section provides clear legal boundaries for use of site content.

Privacy & Data Protection

All personal data provided to bet-365-casino-new-zealand via bet-365-nz.com is processed in accordance with the Operator's Privacy Policy, which complies with the New Zealand Privacy Act 2020 and the General Data Protection Regulation (GDPR) where applicable. Users are encouraged to review the Privacy Policy for details on data collection, processing, and retention.

OBSERVE: Reference to Privacy Policy and statutory compliance is provided.

EXPAND: Section covers cross-jurisdictional obligations (NZ, EU, MGA).

REFLECT: Ensures user data rights and operator compliance.

Changes to Terms

  1. Update Procedure: The Operator reserves the right to modify these Terms at any time. Users will be notified of material changes via email, on-site banners, or other appropriate channels at least 7 days prior to the effective date of changes.
  2. User Options: If you do not agree to revised Terms, you must discontinue use of the services before the new Terms take effect. Continued use of bet-365-nz.com after changes constitutes acceptance of the updated Terms.

OBSERVE: Notification and consent procedures are specified.

EXPAND: User rights in event of changes are protected.

REFLECT: Section ensures transparency and legal enforceability of contractual updates.

Termination & Suspension

  1. Operator's Rights: The Operator may suspend or close User Accounts in cases of suspected fraud, breach of these Terms, regulatory requirements, or inactivity (after 12 months of no activity). Where possible, the User will be notified in advance by email at the address on file.
  2. Refunds: Upon termination for reasons other than breach, any remaining Account balance (excluding bonus funds or winnings derived from violations) will be returned to the User via an approved payment method, subject to verification and regulatory approval.
  3. User Notification: Users will be informed of Account suspension or closure, reasons for such action, and steps for appeal or recovery of funds, where applicable.

OBSERVE: Grounds and procedures for termination are clearly delineated.

EXPAND: User protections and notification obligations are detailed.

REFLECT: Section aligns with both NZ and international regulatory expectations.

Governing Law & Jurisdiction

  • Applicable Law: These Terms are governed by the laws of New Zealand, and where relevant, the laws of Malta, United Kingdom, or Gibraltar as determined by the Operator's licensing arrangements.
  • Dispute Resolution: Disputes not resolved via customer support may be referred to the New Zealand courts, or, where required, to arbitration or the appropriate regulatory authority under the applicable license (e.g., Malta Gaming Authority).
  • User Rights: Nothing in these Terms limits your statutory rights under New Zealand law. You may also have recourse to local gambling dispute resolution services as available.

OBSERVE: Legal framework and jurisdictional coverage are specified.

EXPAND: Cross-licensing and dispute mechanisms are addressed.

REFLECT: Section ensures enforceability and user protection across relevant jurisdictions.

Contact Information

Customer Support

Legal & Corporate Address

  • Headquarters: Bet365 House, Media Way, Stoke-on-Trent, Staffordshire, ST1 5SZ, United Kingdom
  • Regional Office (Malta): Level G, Quantum House, 75 Abate Rigord Street, Ta' Xbiex, XBX 1120, Malta
  • Gibraltar Office: Unit 1.1, Waterport Place, 2 Europort Road, Gibraltar

Executive Contact: Denise Coates, Joint Chief Executive (Majority Shareholder)

OBSERVE: Complete support and legal contact details provided as per regulatory requirements.

EXPAND: Cross-jurisdictional addresses and executive contact included for transparency.

REFLECT: Section ensures users and regulators have direct access to all necessary contact points.