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Responsible Gaming

Responsible gaming is a fundamental principle at bet-365-casino-new-zealand, operated exclusively via bet-365-nz.com, ensuring that gambling remains an enjoyable and conscious form of entertainment. Our commitment is to provide a safe and supportive environment, with dedicated resources and professional support available to every player to promote well-informed and balanced gaming behaviours.

Risk Awareness

Gambling should always be a form of entertainment, not a way to make money or escape personal challenges. Recognising the early signs of potential gambling-related harm is crucial for maintaining control and minimising risks. Players may be at risk if they:

  • Frequently exceed their intended betting limits or chase losses.
  • Find themselves thinking about gambling even when not playing.
  • Neglect personal, family, or work responsibilities due to gambling activities.
  • Experience mood swings, irritability, or distress when unable to gamble.
  • Borrow money or sell possessions to finance gambling.
  • Hide gambling activity from friends or family.

Self-Assessment Test

Review the following statements and consider whether they apply to your behaviour in the past 12 months:

  • Do you gamble more than you can afford to lose?
  • Have you tried to win back money you lost by gambling more?
  • Have you felt guilty or anxious about your gambling?
  • Have friends or family expressed concern about your gambling?
  • Has gambling caused you to neglect important personal or professional obligations?
  • Have you needed to borrow money to gamble or cover gambling losses?

If you answered "yes" to one or more questions, we strongly recommend seeking professional support or using the responsible gaming tools provided by bet-365-casino-new-zealand.

Limits & Tools

bet-365-casino-new-zealand provides a comprehensive suite of responsible gaming tools via your personal account on bet-365-nz.com. These tools are designed to help you maintain control and set clear boundaries around your gambling activity, in line with NZ regulatory requirements.

  • Deposit Limits:
    • Set daily, weekly, or monthly maximum deposit amounts to control spending.
    • Navigate to "Account Settings" > "Responsible Gaming" > "Deposit Limits".
    • Enter your preferred monetary limit for each timeframe and confirm to activate.
    • Limits take effect immediately and cannot be increased without a 24-hour cooling-off period.
  • Time Limits & Session Timers:
    • Set session duration limits to monitor and restrict the length of time spent gambling.
    • Access "Responsible Gaming" tools in your account, select "Session Timer", and choose your preferred session length (e.g., 1 hour).
    • Receive automatic notifications when your session time is reached.
  • Time-Out (Short Breaks):
    • Take a voluntary break from gambling for 24, 48, or 72 hours.
    • Select "Time-Out" in the "Responsible Gaming" section, choose the duration, and confirm.
    • Your account will be temporarily suspended for the specified period, and you will not be able to place bets or make deposits.

Regional Compliance Note: All limits and account controls are implemented in accordance with New Zealand gambling regulations and industry best practices.

Self-Exclusion

Self-exclusion is a formal process for players who wish to restrict their access to gambling services for a defined period, in accordance with NZ regulatory frameworks and international standards. At bet-365-casino-new-zealand, self-exclusion can be initiated directly from your account at bet-365-nz.com.

  1. Locate the Self-Exclusion Section: Sign in, go to "Account Settings", then select "Responsible Gaming" > "Self-Exclusion".
  2. Choose Exclusion Period: Select a duration from 6 months up to a lifetime ban, as per your needs.
  3. Confirm Your Decision: Read the terms, confirm your selection, and submit the request. A final confirmation prompt will appear to ensure your decision is voluntary and informed.
  4. Support Contacts: If you require assistance, contact support at [email protected] or use the feedback form provided below.
  • Consequences of Self-Exclusion:
    • Immediate suspension of access to your account for the selected period; you cannot log in or place bets.
    • Pending balances will be refunded in accordance with our terms and within regulatory timeframes.
    • Self-exclusion cannot be revoked before the chosen duration expires.
    • All personal data is handled confidentially and in compliance with NZ privacy and gambling legislation.

Regional Compliance Note: Self-exclusion procedures and protections are fully aligned with the Gambling Act 2003 (NZ) and applicable MGA and UKGC licensing requirements.

Support Resources

Local Support for New Zealand

International Support Organizations

🏢 Organization 📞 Contact 🌐 Website ⏰ Hours 🗣️ Languages
GamCare (UK) +44 0808 8020 133 gamcare.org.uk 24/7 English
Gambling Therapy Online chat gamblingtherapy.org 24/7 Multilingual
Gamblers Anonymous Local meetings gamblersanonymous.org Varies Multiple

Self-Exclusion Schemes & Blocking Tools

Confidentiality: All support services guarantee strict confidentiality and professional assistance, in line with the Privacy Act 2020 (NZ).

Help for Family

If someone you care about may be experiencing gambling-related harm, it is important to approach the topic with empathy and support. Consider the following steps:

  • Choose a quiet and private time to talk. Express concern using "I" statements, e.g., "I'm worried about how much time you spend gambling."
  • Listen without judgement and encourage open conversation.
  • Share information about local and international support services (see above).
  • Encourage the individual to consider professional help, such as a counsellor or psychotherapist specialised in gambling issues.
  • Contact helplines like Gambling Helpline NZ (0800 654 655) for confidential advice.
  • Access family support forums and online chats for shared experiences and guidance:

If immediate harm is suspected, seek urgent support from a health professional or call a helpline.

Operator's Commitment

bet-365-casino-new-zealand, via bet-365-nz.com, adheres to rigorous internal procedures to identify and mitigate risk behaviours in accordance with NZ and international licensing requirements. Key practices include:

  • Behavioural Analysis: Continuous monitoring of player activity for indicators of problem gambling (e.g., rapid deposits, extended sessions, escalated bet sizes).
  • Automated Alerts & Warning Messages: Proactive notifications when risky patterns are detected, including advice on available responsible gaming tools and support contacts.
  • Support Team Intervention:
    • If risk patterns persist or escalate, the responsible gaming team may initiate confidential contact via email or phone, in accordance with the company's privacy obligations and the Gambling Act 2003 (NZ).
    • All interventions are designed to provide assistance, not punitive action. Players are offered voluntary limits, time-outs, or self-exclusion.

All risk-management policies are subject to regular audit by the Malta Gaming Authority and other relevant licensors through 2025.

Updates

Players will be notified of any changes to this Responsible Gaming Policy via official channels, including:

  • Email notifications to the address registered on bet-365-nz.com
  • Prominent website banners and pop-up messages on bet-365-nz.com

The most current version of this page is always available in the "Responsible Gaming" section of bet-365-nz.com.

Last updated: 2025-11-06

Contact & Feedback

For questions or requests related to responsible gaming, self-control, or support, you may contact the bet-365-casino-new-zealand Responsible Gaming Department via:



All feedback is treated as confidential and will be addressed by our specialist responsible gaming team. For urgent support, please use the helpline numbers listed above.